Payments
Can I pay with a prepaid card?
Last Updated: July 19, 2025Yes! Cansego allows payments with prepaid cards, and the easiest option is the Amazon Visa prepaid card. If you experience issues, try these tips: ✔ Register your prepaid card with your name and billing address if required by the card issuer. ✔ A $1 authorization hold may appear to verify the card. This is not...
How do I request a refund from Cansego?
Last Updated: July 19, 2025If you would like a refund, please contact Cansego Support within 7 days of purchase. Please note that if you have completed 38% or more of any subject course, a CA$40 deduction will apply. Request a refund here.
What should I do if my credit card is declined?
Last Updated: July 19, 2025If your credit or debit card is declined, it may be due to reasons outside our control. Try these steps: ✔ Check your card details – Ensure the CVV/CVC code, expiration date, street address, and ZIP code are correct. ✔ Confirm with your bank – Some banks block online transactions for security reasons. If your...
Does Cansego offer refunds?
Last Updated: July 19, 2025Yes! Cansego offers a 7-day refund policy. If you are not satisfied with the course, you can request a refund within 7 days of purchase, as long as you have completed less than 38% of one or more subject courses. Request a refund here.
What happens if my payment fails?
Last Updated: July 19, 2025If you receive a "Failed Payment" message when trying to pay, it means our system was unable to charge your credit card. Even if you try multiple times, your card will not be charged. While we cannot control the payment process, here are a few alternative options: ✔ Use PayPal – PayPal payments are free...
How long does a refund normally take?
Last Updated: July 19, 2025When you apply for a refund, we initiate it with Stripe if you paid with a debit card, credit card, or PayPal. They immediately send a request to your bank or card issuer. You see the refund as a credit approximately 2-10 business days later, depending on your bank. Refunds can only be sent back to the...
What payment methods does Cansego accept?
Last Updated: July 19, 2025Cansego accepts credit cards, debit cards, PayPal, and Klarna for secure and convenient payments. Klarna may offer installment payment options, depending on your eligibility.
