Your Cansego account
How to contact Cansego
Last Updated: July 19, 2025You can contact Cansego by email or phone. Click here to send us an email. Call us. Cansego phone number is 1-(855) 853-1443 Our team is quick to respond to your questions from 9 AM to 6 PM Eastern Time.
Can I use Cansego on multiple devices?
Last Updated: July 19, 2025Yes, you can use Cansego on two devices at the same time if both devices are connected to the same Wi-Fi network (same IP address). This means you can have two sessions open at once. If you try to log in on a third device, the oldest session will be automatically logged out. Keep in...
Where is the AI Prep Helper?
Last Updated: July 19, 2025Our AI Prep helper is software included in all quizzes and practice tests. You will find it by clicking on this icon. Usually, this icon will be located in the lower right corner, but you can drag it to a different location, and it will stay there if you open a quiz page next time....
My account expired and I can’t log in
Last Updated: July 19, 2025If your plan expired and you can’t log in, it likely means it’s been more than 2 months since the expiration date. Accounts are usually removed from our system after that time. But no worries 🙂, we can still help you continue preparing for your CAEC test! Even though your account is no longer in...
How does Cansego work?
Last Updated: July 19, 2025Cansego offers self-paced online courses designed to prepare you for the CAEC test. Our program includes: ✔ All five CAEC subject courses (Math, Science, Social Studies, Language Reading & Writing) ✔ Interactive video lessons, practice tests, and flashcards ✔ Skill Builders to help strengthen weak areas ✔ “Can I Skip It?” quizzes to personalize your...
How to take notes
Last Updated: July 19, 2025You can take new notes on every lesson; to do so, scroll down to the button, and the note-taking window appears. Under every lesson, there's a blank note section for your personal notations. You can access these notes at the end of the lesson, module, and course under the 'My Saved Notes' or 'All My...
What happens when my plan expires?
Last Updated: July 19, 2025When your plan expires, you will lose access to the courses, but your account data will be saved for 60 days. If you renew your plan within this time, your account will be fully restored, and you can continue where you left off. The renewal happens automatically once payment is processed. We offer a 35%...
How to Check When Your Plan Expires
Last Updated: July 19, 2025To see when your Cansego plan expires: Log in to your account. Click on “My Account” in the menu. At the top of the page, you’ll find your plan’s expiration date. If your plan has expired, you can renew it directly from your account..
Website says Incorrect user or password
Last Updated: July 19, 2025If you get an error message." Your username or password was incorrect." and you can't reset it; you need to check for these errors: Make sure your Cansego account is still active. If your plan expired more than two months ago, your account might now be in our current database. Follow these steps to reactivate...
Can I skip lessons and modules?
Last Updated: July 19, 2025Yes, you can skip lessons and modules. With Cansego, you can personalize your CAEC prep to fit your needs. Our course allows you to move past lessons you already know. You can quickly check which lessons you can skip by taking quizzes called "Can I Skip It?" Most modules have one or more of these...
There is no sound in videos
Last Updated: July 19, 2025If the video plays but there is no sound, please check if the sound is turned up on the Vimeo video player. It might happen that at some point, you turned down the volume on the player, then it will remain at that volume on any Vimeo video you watch. To adjust the volume, click...
I can’t log in to my account
Last Updated: July 19, 2025If you can't log in to your account, try to reset your password. If you can't reset the password and get the error message, "ERROR: That Username or Email wasn't found," follow these steps to identify the issue. 👉 Make sure your Cansego account is still active. If your plan expired more than two months...
