---
title: What happens if my payment fails?
description: "If you receive a \"Failed Payment\" message when trying to pay, it means our system was unable to charge your credit card. Even if you try multiple times, your card will not be charged. ## Get Complete Online CAEC Prep.…"
url: "https://cansego.ca/docs/what-happens-if-my-payment-fails/"
updated: "2025-07-19"
category: Payments
---

# What happens if my payment fails?

If you receive a "Failed Payment" message when trying to pay, it means our system was unable to charge your credit card.

Even if you try multiple times, your card will not be charged.

## Get Complete Online CAEC Prep. Pass Faster!

Prepare for all five CAEC subjects with Cansego's short lessons, practice tests, and flexible study plans. Study at home, at your own pace.

 [Explore Online CAEC Prep →](https://cansego.ca/online-ged-classes/?mtm_campaign=can-general-articles)

While we cannot control the payment process, here are a few alternative options:

✔ **Use PayPal** – PayPal payments are free for you, and we cover all transaction fees.

✔ **Buy a prepaid Amazon Visa card** – Simply activate it, and it will be instantly available for online purchases.

If you need help with your payment, feel free to contact our support team.