---
title: My account expired and I can’t log in
description: "If your plan expired and you can’t log in, it likely means it’s been **more than 2 months** since the expiration date. Accounts are usually removed from our system after that time. But no worries 🙂, we can still help…"
url: "https://cansego.ca/docs/my-account-expired-and-i-can-t-log-in/"
updated: "2025-07-19"
category: Your Cansego account
---

# My account expired and I can’t log in

If your plan expired and you can’t log in, it likely means it’s been **more than 2 months** since the expiration date. Accounts are usually removed from our system after that time.

But no worries 🙂, we can still help you continue preparing for your CAEC test!

## Get Complete Online CAEC Prep. Pass Faster!

Prepare for all five CAEC subjects with Cansego's short lessons, practice tests, and flexible study plans. Study at home, at your own pace.

 [Explore Online CAEC Prep →](https://cansego.ca/online-ged-classes/?mtm_campaign=can-general-articles)

Even though your account is no longer in our database, you can request to reactivate it.

Once reactivated, you’ll be able to renew your plan for 1, 3, or 6 months, with a 35% discount.

**Please note: 👉**When your account is reactivated, your old progress will not appear right away.

However, after you purchase a new plan, you can contact us, and we’ll help mark lessons or modules as completed based on what you’ve already covered.

To start this process,[please fill out the form linked below](https://cansego.ca/epa/)**.** It usually takes about 24 hours for our team to reactivate your account.

You’ll receive a confirmation email once it’s ready.

If you don’t see our email, please check your Promotions or Spam folder, or contact us again.

- [**Click here to request account activation.**](https://cansego.ca/epa/)